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Trouble Shooting:

Slow Filtration

Please note, the filtration rate for gravity water filters should be about one litre per hour, if your filtration is slower than this standard refer to the following 4 recommendations:

1) If there is only one washer on your ceramic filter/candle put that washer underneath ceramic water filter container and tighten with wing nut -  and / or

2) Run water briefly in reverse through the ceramic filter candle to remove any possible blockage  - and /or

3) Soak the candle in a bowl of water for a few hours, this gets rid of any fibre or loose particles,  (cover the white ceramic material with water, the black thread should be above the water line and exposed to the air) -  and / or

4) See care instructions in the Southern Cross Pottery information and warranty booklet